Q. How does the site operate?? 

A. You can explore our site or use our search function to locate the products you're interested in. Add them to your shopping bag, click on "Place order," provide your address, and choose a delivery time. That's it! An eBazar representative will deliver your order straight to your home or office.

Q. How much do deliveries cost? 

A. The delivery fee for nationwide service is listed in the table below:

   +---------------+---------------+

   |               | All Orders    |

   +---------------+---------------+

   | Dhaka         | 50            |

   +---------------+---------------+

   | Outside Dhaka | 120            |

   +---------------+---------------+

Q. How to contact? 

A. You can always call +8801767-083750 or mail us at ebazar.exp@gmail.com. 

Q. Your delivery hours? 

A. We offer delivery every day from 7:30 am to 11:00 pm. You can select from the available time slots to find one that works best for you. 

Q. How will I know that my order is here? 

A. An eBazar representative will call you when they arrive at your location to inform you about your delivery. 

Q. How do I pay? 

A. We accept cash on delivery, as well as payments via online credit card and bKash. Rest assured, our eBazar representatives will carry sufficient change. 

Q. Do you serve my area? 

A. We are currently serving Dhaka and Chattogram, with plans to expand to more locations across Bangladesh soon.

Q. If I can't find the product I'm looking for, what should I do? 

A. We welcome new suggestions and are happy to add items to our inventory based on your requests. To propose a new item, please call +8801767-083750 or email us at ebazar.exp@gmail.com. 

Q. What should I do if my order is wrong?

A. Please Immediately call +8801767-083750 and let us know the problem. 

Q. What should I do if the item is out of stock?

A. We manage our own inventory in our warehouses, so it's rare for us to run out of stock. However, we'll do our best to source what you need. If we're unable to find it, we'll notify you through a Push Notification. 

Q. What happens during a hartal/ strike? 

A. We work during hartals/ strikes. That’s our level of dedication. 

Q. What makes buying from you better than just going to a store nearby?

A. That's entirely up to you, but you can choose to be a couch potato like our founders and have your items delivered right to your door. Plus, our prices are often lower than those at major superstores in the city, and we offer a wider variety than the average corner store. So, there's really no reason not to buy from us!

Q. What about the prices? 

A. Our prices are uniquely set, but we strive to offer them at or below market rates. We match local market prices and are working diligently to lower them even further! If you ever feel that a product is priced unfairly, please don't hesitate to let us know. 

Q. How do you deliver? 

A. We use our own fleet for deliveries, ensuring that your products arrive at your location on time.

 
Q. What is your policy on refunds? 

A.  We offer a refund or return policy of seven (7) days on most unopened or unspoiled packaged products. 

• For perishable products such as milk, fruits, and fresh vegetables, we have a 1 (one) day return policy. 
• Diaper items must be returned for refunds before 10% or 3 pieces (whichever comes first) have been used. 
• Certain products; Face Mask, Disposable Vinyl Gloves, Alcohol Pads, and Covid Testing Kits are not acceptable for refund or return either opened or unopened.

Q. Can I get a refund via cash? 

A. No, for any sort of issue, we will update the credit to your eBazar account.